Newsletter Archive

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February 16, 2023 - Put it on paper.
Forget about what’s done (or not done), look to the future.

December 8, 2023 - Oops…I did it again!
We all slip up, but what’s the lesson in that?

November 10, 2023 - Whose ego is it anyway?
Ego drives conflict from all directions.

November 3, 2023 - Rewrite the ending
Don’t let your prior relationship determine the future.

October 20, 2023 - Model Behaviour
Our collective future as models.

October 6, 2023 - The Business of Conflict
Who are your conflict entrepreneurs?

September 29, 2023 - Conflict and the sabre-toothed tiger
The unscientific way to prevent extinction.

August 4, 2023 - Travel Season
Lessons learned from summer travel.

June 23, 2023 - The Common Denominator
Our commonalities can be fun and well…hard.

June 9, 2023 - The real Likeability Trap
It’s good to be liked, but don’t get it twisted.

June 2, 2023 - ‘Til Death Do Us Part
The quasi-marriage nature of business partnerships.

May 26, 2023 - The Resolution Ritual
What’s your conflict resolution ritual?

May 19, 2023 - Getting Primed
The old way of conflict resolution is definitely no party.

May 12, 2023 - Level the Playing Field
When it comes to power dynamics, the old way has got to go.

May 5, 2023 - All Eyes on London
The Royal Family: a case study on high conflict

April 28, 2023 - Professional Problem Solving
This may sound obvious, but you can’t solve a problem until you know what the problem actually is.

April 21, 2023 - Striking a Balance

Strikes bring about change, but nothing trumps feeling heard.

April 14, 2023 - Normalizing the Radical
Often, what seems to be radical is the most simple approach to conflict.

April 7, 2023 - Dishin’ it out
You can dish it out, but can you take it?

March 31, 2023 - Don’t lawyer people until you actually have to.
There’s a role for lawyers, but it can just be a dispute between people first.

March 24, 2023 - I don’t have conflict, but…
Do you or don’t you have conflict? Here’s a look at why it’s hard to tell sometimes.

March 17, 2023 - When you don’t say anything at all.
In the context of professional behaviour, the silent treatment loses every time.

March 10, 2023 - The Buck Stops Here.
As much as it’s nice to delegate conflict, here’s why it’s everyone’s job.

March 3, 2023 - Triggers, Fears, Hopes and Dreams
When we dig deep, we do ourselves a tremendous favour. Here’s why.

February 24, 2023 - What comes after an Apology?
Sometimes, accepting an apology is the easy way out.

February 17, 2023 - What’s wrong with the stories you tell yourself?
Why we need to separate fact from fiction to avoid an unnecessarily unhappy ending.

February 10, 2023 - Why being a people person doesn’t matter for conflict.
Being good at conflict is more than being an extrovert or a good conversationalist.

February 3, 2023 - Anything is better than staying the same.
Maintaining the status quo is not the goal. Conflict resolution almost always invites doing something differently.

January 27, 2023 - Moving forward can be the easy part - really.
Let people tell you what they need, because they will be the ones doing the work.

January 20, 2023 - The only way out is straight through.
To get to the real issues and move forward meaningfully, this conversation has to happen first.

January 13, 2023 - The hardest part of conflict resolution.
Our reaction can escalate or de-escalate conflict, but checking ourselves is easier said than done.

December 16, 2022 - How to spot conflict that is costing your business.
When we need to get involved in conflict, and why.

December 9, 2022 - Leave the refereeing to sports
When and how to stay out of conflict without being avoidant.

December 2, 2022 - It’s not you, it’s me.
Sometimes, the best thing you can do is just own your bad mood.

November 25, 2022 - Stirring the pot
Sometimes it’s good to create conflict. Here’s why.

November 18, 2022 - When great expectations are not so…great.
So many of us avoid conflict because it’s unpleasant. But are we creating some of that unpleasantness ourselves, before the conversation even begins?

November 11, 2022 - How often do you give the benefit of the doubt?
Why the stories we tell ourselves matter

November 4, 2022 - The hidden costs of venting.
Have you ever noticed that you felt worse after a venting session? There’s a reason for that.